How do subscriptions work?
How do I get the $5 flat rate shipping?
$5 flat rate shipping is available on all orders with a cart total of $50 or more. Eligible orders are shipped via USPS Priority Shipping and will arrive within 48-72 hours of the ship date. Flat rate shipping does not apply to orders shipped via USPS Priority Mail Express (overnight shipping). To receive $5 flat rate shipping, select the option “Discounted Flat Rate Shipping” at checkout.
When will I receive my order?
Our shipping options typically allow your coffee to arrive within 48-72 hours of the ship date. Occasionally, due to factors outside our control, some zip codes may take a little longer. We also offer overnight priority express delivery to those experiencing a coffee emergency (it happens). For those in the area, we are happy to offer free local pickup.
What is your return policy?
At The Coffee Ethic, our goal is to provide our guests with impeccable service, delicious coffee, and the highest quality of products. We want you to be happy, so here is our return policy for whole bean coffee and everything else:
Whole Bean Coffee
Coffee is perishable and roasted to order, so we’re unable to accept returns on coffee. However, we want you to be happy with your purchase! Please contact us at firstname.lastname@example.org within 30 days of purchase if there was an error with your order, or if you are dissatisfied with your coffee. We’d love to help you find something delicious!
If you are dissatisfied with your order in any way, please don’t hesitate to reach out to our customer support team about a return or exchange within 30 days of purchase by emailing us at email@example.com.
Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor.
Any product returns must be received in ‘Like New’ condition. If your equipment arrives in this condition, we will refund your original payment method the full purchase amount less original shipping & handling costs. Equipment that is not received in this condition will be assessed for damage and any eligible refund may be subject to refurbishment fees.
Don’t worry. We’re reasonable and understand that a machine used a few times isn’t going to be absolutely perfect; however, it does need to be pretty close for us to sell it as a certified used machine to another customer. When returning a machine to us, please make sure that it will arrive to us in ‘Like New’ condition, which we define as the following:
- All original components intact. You must return every original component of the machine, such as the original packaging, drip tray, portafilter, brew head (if removable), filter screens, filter baskets, user manuals, tampers, CDs, scoops, etc. Basically, if it came in the box, send it back.
- No scratches, dents or stains. The machine and all components must be free of any surface marring.
- Thoroughly cleaned. The machine, all parts and components must be absolutely clean and free of any coffee grounds, water and/or milk residues.
If you have any questions, please don’t hesitate to email us at firstname.lastname@example.org.
Have more questions? We’re happy to help. Contact us here.